Archive | 2012

Social Propaganda in Modern Warfare

It is not enough now, to win the hearts and minds of the enemy. You must now also, firstly, win the social devotion of the global community. Psychological warfare (PSYOPS/PSYWAR) is not a new phenomena: messing with the minds of the enemy and influencing the ‘hearts and minds’ of occupied civilians has been part of […]

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How social media commentary can impact Law Enforcement investigations

*This article was published in the Around Point Cook Community Newspaper December 2012 edition. In Australia, allegations are just that until proven in a Court of Law. Commentary on social media can impact Law Enforcement investigations and the prosecution of crime in several ways: Jury bias: The legal team representing the alleged offender may claim […]

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How Social Media can impact the outcome of Law Enforcement investigations and prosecutions

The community is reminded that comments on social media sites may potentially affect the outcome of court matters relating to this investigation. We request people refrain from posting hateful or inciteful comments on these sites…. (Victorian Police Press Release, 20 November 2012) High-profile crime is often the subject of intense public scrutiny. With the advent […]

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Crisis in the Middle East: a ‘Social’ aspect of Conflict

I’m watching the events occurring in the Gaza strip with some trepidation this time around. Both sides appear to mean business,  and as I get older, my compassion for those living in conflict zones has deepened. My grandparents fled Europe after World War II so that their children would never have to live through such […]

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Anyone can hold the helm when the sea is calm: Social Media during Civil Emergency

I have a friend in New York who in the midst of Superstorm Sandy updated her Facebook status to say that she was effectively cut off from electronic communication: except for Facebook, which was working just fine! It struck me as ironic, perhaps slightly quizzical, that in the age of technological wonder, the news service […]

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Risky Business: How Uncurated Corporate Social Media Streams Will Leave you with a Legal, Ethical and Moral Liability

The term ‘vicarious liability’ usually arises when an employee’s improper actions or behaviours become the responsibility of their Employer. In most cases, the action or behaviour is legally, ethically and morally objectionable or offensive: to both the Employers’ clients and the public in general. The recent Australian Advertising Standards Board ruling that advises that a […]

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Using Social Media for Crisis and Issues Management

One of the biggest fears decision makers have in using social media is “what happens when things go wrong?” This is a valid concern, but it doesn’t have to spell disaster for your business, company or organisation; and it shouldn’t dissuade you from using social media to communicate. In fact if you are distinctly silent […]

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The Gospel According to Google

  When Tim Berners-Lee announced he was going to change the world with the world wide web, the headline read ‘Yeah Right’. One scientist sneered “They said Sinclair’s C5 would change the world, now you’d struggle to give one away.” While another stated “This could be huge. The idea that strangers worldwide sharing ideas instantly […]

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Social Media Customer Service Sins: Why I’m breaking up with Vodafone … Again

I had the misfortune of being a Vodafone customer back in 2010. I couldn’t call people, they couldn’t call me and my data pack was unusable.  A call to Vodafone’s help desk involved about 2 hours on hold only to get through to someone who didn’t understand my English, nor I theirs. After some months […]

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e-Tax for Mac 2012! Yes there is a simple solution and it’s FREE

Ok, gripes first: To the Australian Taxation Office (ATO), if it isn’t important enough for you to develop (with any timeliness) e-Tax for Mac users, then clearly you don’t need my taxes. I am a citizen and shouldn’t have to jump through hoops to get my simple tax return lodged. Poor form ATO, how hard […]

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